Support

Write to vibe@snipp.ist. We read every message. [Reply time to be confirmed]

A clip did not work out

In the app, open the clip and tap Contact support. The subject carries the clip number, like 7F3K-92QD, and the end of the email lists the result of the order, your app version, iOS version and iPhone model, so you do not need to look anything up.

If you write from another mail app, mention the clip number so we can find the order. A clip that fails for a technical reason does not cost Takes.

Restore purchases

In the app, open Account, then Purchases, then Restore purchases. It brings back your plan and bought Takes on this iPhone, and it does not charge you again. You can also restore from the paywall.

Manage or cancel a subscription

Subscriptions are managed by Apple. Open Account in the app and follow Manage subscription, or go to Settings, your name, Subscriptions on your iPhone. Cancelling stops the next renewal; the Takes of the paid period stay until it ends.

Delete your account

Open Account in the app and choose Delete account. It removes your account, unused Takes, ready clips in Home, uploaded copies and project data. Clips you saved to Photos stay on your iPhone. Cancel a subscription in the App Store first, because deleting the account does not cancel it.

Your data and the waitlist